Frequently asked questions
Who uses LastPass?
Over 13,000,000 people trust LastPass, including 33,000 businesses. Our award-winning password manager is rated 4.5 stars on the Chrome store with 24,000 reviews.
We're all about eliminating the pain and frustration of passwords, so you have peace of mind about your online life and confidence in your digital security.
Are my passwords secure?
Yes. LastPass employs local-only encryption, which means that only you (with your master password) can decrypt and access your data. We’ve implemented AES-256 bit encryption with PBKDF2 SHA-256 and per-user salted hashes to ensure complete security in the cloud.
Which payment methods do you accept?
We use Stripe to process payments and we accept Visa, Mastercard, American Express, Discover, JCB, Diners Club credit and debit cards.
How does the free trial work?
We’ll give you access to all product features for a limited time. If you stick with our free service for now, all of your stored data will remain available in your account and you simply lose access to the paid features. Please contact us if you have questions about getting started.
Can I change or cancel my plan at anytime?
Yes, your plan can be changed or cancelled anytime by simply contacting our Support team. There is no minimum contract, although licenses are purchased on an annual basis. You can also export your passwords if you decide to leave.