BOSTON, March 21, 2023 — Today, LastPass announced it has appointed Terry Murphy as its Chief Financial Officer, where he’s responsible for overseeing LastPass’ Global Finance Organization. He brings more than 20 years of experience in financial leadership roles for both public and private companies and has an extensive background supporting SaaS B2B organizations. In addition, Abby Miller, has been promoted to Senior Vice President of Customer Experience at the company. In her new position, Miller leads customer success, customer retention, support and renewals.
“As LastPass expands its leadership team and looks to the future, we’re thrilled to welcome Terry to the team,” said Karim Toubba, Chief Executive Officer of LastPass. “Having worked with Terry previously, I’ve experienced how skilled and capable he is in fostering a culture of accountability, growth and openness. We are confident he’ll have a significant impact on the continued development of a highly effective and results-driven business.”
In his new role, Murphy is tasked with developing and implementing LastPass' financial strategy alongside the company's board of directors and executive staff. As LastPass looks to scale its business, he is also responsible for developing internal processes and technology stacks to further enable these objectives and to create comprehensive financial plans across all aspects of the organization.
Murphy adds: “I’m eager to immerse myself with the team and drive LastPass’ financial objectives forward for our customers and shareholders. LastPass has enormous potential ahead of it, and I’m looking forward to getting started.”
Prior to joining LastPass, Murphy served as Chief Financial Officer at Qualio, a SaaS B2B life sciences provider. He’s also previously served as Chief Financial Officer at Kenna Security and Whitehat Security.
Since joining the company in 2017, Abby Miller has played a pivotal role in shaping how LastPass approaches customer success and has helped define and execute the company’s retention strategy across all customer segments. Miller already led LastPass’ Customer Success team, helping our business customers find value throughout the customer lifecycle. In her expanded role, Miller is now also responsible for setting the retention strategy for all customer touchpoints and evolving the support model to give customers the best experience possible.
“The Customer Experience team is committed to ensuring our customers are getting the highest value out of their purchase and solving any challenges they may experience,” said Miller. “I am honored to lead this passionate team that wakes up every day thinking about how we can provide our customers a delightful experience.”
“Over the past 11 months, I’ve been impressed again and again by Abby’s dedication to our customers, demonstrated through strategies that increase the value customers receive, enabling her team with the tools they need for improved interactions with customers or her willingness to go the extra mile,” said Toubba. “I know our customers are in great hands, and I am eager to see Abby's continued leadership at the helm of our Customer Experience team.”
Prior to LastPass, Miller held a variety of strategic and operational roles at Staples and Accenture.”For more information about LastPass’ executive team, please visit: https://www.lastpass.com/company/leadership